Maintenance Mode, Knowledge DB & Bank Holidays

Enable maintenance mode on any entity to temporarily silence alerts during planned or unplanned interventions. Set a duration, and TrackMe automatically re-enables monitoring when the maintenance window expires.

Build a comprehensive record of all maintenance activities — planned and unplanned. Each entry captures start/end times, category, and details, forming an auditable history that feeds directly into SLA calculations.

Maintenance and bank holiday periods are automatically excluded from SLA calculations, giving you accurate uptime and compliance metrics that reflect true operational performance.

Define custom bank holiday periods or import them automatically for 40+ countries. Holidays are applied as exclusion windows, ensuring no false alerts trigger during recognised non-working days.

Import official bank holidays for over 40 countries with a single click. Supports regional holidays, movable dates, and recurring annual events — all kept up to date automatically.

Define recurring holiday rules that automatically regenerate each year. No manual re-entry required — once configured, annual holidays persist and renew seamlessly.

A built-in calendar interface provides a clear visual overview of all scheduled maintenance windows, bank holidays, and exclusion periods across your monitoring environment.

Maintenance windows and bank holidays are scoped to specific Virtual Tenants, ensuring each team or geography manages its own schedules independently without cross-tenant interference.

Fully manage maintenance windows, knowledge database entries, and bank holidays programmatically through the TrackMe REST API — perfect for CI/CD integration and automated change management workflows.